PBXtra

The PBXtra is designed with the small business in mind. Whether your business has 5 customers, or 500 customers, PBXtra can be an ideal solution for your voice services. PBXtra has 3 different software and 4 different hardware platforms to choose from to fit your needs. Pneuma Voice promises to work with you to select the right package to fit your specific needs:

Standard Edition

Starting at $995, the Standard Edition is designed for small office environments, includes the physical server and a software license for unlimited extensions. Standard Edition includes the most requested PBX features set including:

Auto-Attendant (IVR)	Voicemail to Email	Name Directory
Outlook Integration	Hot Desking	VoIP Ready
Branch Office Support	Music-on-Hold	PSTN Fall Back
CRM Integration	Scheduler	Powerful Reporting Tools
Voicemail – 600-1000 hours	IP & Analog Phone Support	And many more*.

Professional Edition

Priced comfortably at $1995, the Professional Edition is targeted at SMBs requiring enterprise class sophistication, but no call center capabilities. This is a great fit for larger offices looking for more than just a “basic phone system.”

Professional Edition includes all the features from Standard Edition plus additional features including:

Conference Bridge	Voicemail Groups	Custom Caller IDs
Extension Groups	SMS/Pager Voicemail integration	Report Exporting
Multiple Auto Attendants	Call Return from Voicemail	And many more*
Paging & Intercom Services	Advanced Call Forwarding

Call Center Edition

At $2,995 the Call Center Edition is the high end of the product offering and has the most functionality of all the PBXtra choices. Designed for small and medium business requiring the added capability of a fully functional Call center.

The Call Center Edition includes everything from Standard and Professional Editions, and additional Call Center functionality such as:

ACD	VoIP Ready (unlimited providers)	Remote Agents
Unlimited Queues	Real-time Queue Statistics	And many more*
Skill Based Routing	Graphical Queue Reports
Agent Call Recording	Multiple Auto Attendants
*Complete description of feature set available at www.fonality.com/pbxtra_features.html.

HUD – (Heads Up Display)

What is it?

HUD is an add-on software option that provides real-time call visibility and control. At a glance, HUD's display panel shows who is on the phone and with whom they are speaking. For a demo of HUD, please click here.

There are three HUD Options: HUD Personal, HUD Team and HUD Agent.

HUD Personal

HUD Personal is a complimentary add-on to any PBXtra product. HUD Personal features pop-up computer alerts for inbound and outbound calls and an easy method for placing, transferring, and managing calls with a few clicks of the mouse. Features include:

Real-Time Extension Status	Drag & Drop Calling	Call Transfer to Hold
Desktop Alerts	Easy Dialer	Color Coded Call Status
Outlook Integration	Call Transfer to Voicemail

HUD Team

At $995, HUD Team is designed to improve efficiency and productivity across the enterprise. HUD shows you who is on the phone and with whom they are speaking, allows you to send emails or place cell phone calls with one click, drag-and-drop new or existing calls to other extensions, voicemail boxes, on-hold areas, and includes a corporate chat tool. Call management tools allow for easy creation of extension groups. The HUD Team Edition includes everything from HUD Personal plus added features like:

Operator Panel	Click-to-call Mobile Phone	Call Parking
Chat	Extension Sorting	Extension Groups
Click-to-Email	Drag & Drop Call Sorting

HUD Agent

At $1995, Agent edition gives managers complete call visibility and control for efficient and effective call center management. HUD Agent includes all the functionality available in HUD Team plus sophisticated features that enable easy monitoring and management of call queues and integration with your web-based CRM software for faster response to callers. For quality control, HUD Agent provides managers with the ability to actively barge into, passively monitor, or record calls without interruption. Certain HUD Agent features require the purchase of PBXtra Call Center Edition. The HUD Agent Edition includes everything from HUD Personal and HUD Team plus additional features including:

Queue Status	On-the-Fly Call Recording	Call Barge In
Agent Login/Logout	Call Monitoring	Web Launcher/CRM Integration